Return & Refund Policy

Return & Refund Policy

At Pikoza, your satisfaction is our top priority. If something goes wrong with your order, we’re here to make it right — fairly and quickly.

Refunds & Replacements Are Available In the Following Cases

Damaged Products
If your item arrives broken or damaged, we will provide a full refund or send a free replacement. You do not need to return the product.
Photo or video evidence must be submitted within 30 days of delivery.

Incorrect or Missing Items
If you receive the wrong item or an item is missing from your package, we will refund or replace the item at no extra cost.
Photo or video proof is required.

Order Delays or Lost Packages
If your order has no tracking information or is delayed beyond the following timeframes:

  • United States: More than 45 days

  • International (including EU): More than 60 days

  • Brazil: More than 110 days

We will issue a full refund or resend the product at our expense.
No returns are required in most cases.

Undelivered but Marked as Delivered
If tracking information shows your order as delivered but you did not receive it, a non-delivery certification from your local post office is required in order to receive a refund or replacement.

Order Cancellations
Orders canceled before processing and shipping are fully refundable.
Orders canceled after fulfillment has started are not eligible for refunds.
Note: Print-on-demand items may follow a different cancellation policy.

Cases Not Covered

  • Incorrect address provided by the customer

  • Buyer’s remorse or change of mind

  • Orders marked as delivered without additional proof of non-delivery

  • Return shipping is not free and not required in most cases

How to File a Claim

To request a refund or replacement, please contact us at support@pikoza.com within 30 days of delivery.

Include the following:

  • Your order number

  • A brief description of the issue

  • Photo or video evidence

Our support team typically responds within 24 hours on business days.